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Complaint: Costco Online Shopping - Cancelled Order

 
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schong719
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Joined: 17 Jul 2006
Posts: 120

PostPosted: Wed Apr 04, 2007 5:27 am    Post subject: Complaint: Costco Online Shopping - Cancelled Order Reply with quote
Costco Online Shopping: Order Number: 18215938

On Mar 18, 2007 at about 18:49:52, I placed an order online at costco . com to purchase Sceptre 23" LCD HDTV for $399.99.

With shipping charges and taxes, the total was $440.99. My credit card was immediately charged.

On Costco online shopping's website, it specifically stated that it would ship the product in two days.

However, on March 20, 2007, I received an email, saying that the product was out of stock. They also expect the "order to ship the week of April 16th, 2007. "

However, on Tue, Apr 3, 2007, I was informed that the order was cancelled.

There was no indication on why the order was cancelled.

I originally expected the order to be shipped in two business days... and that's why I placed the order. I also saw that my credit was immediately charged.

However, almost a month has passed... and I was told the order was cancelled. My family was expecting the product.. and now they are in great disappointment to without having a TV, and also for the way Costco handled our order.

Therefore, we are filing a formal complaint against Costco.
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